Shipping Policy
Last updated: January 1, 2025
1. Shipping
All orders are processed and shipped out within 10-14 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.
2. Wrong Address Disclaimer
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at info@nostoscreativestudio.nl if you believe you have provided an incorrect shipping address.
3. Undeliverable Orders
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
4. Lost/Stolen Packages
Nostos Creative Studio is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report this to the local authorities.
5. Return Request Days
Nostos Creative Studio allows you to return its item(s) within a period of 14 days. Kindly be advised that the item(s) should be returned unopened and unused.
6. Out of Stock Item Process
In the case of an out-of-stock item, Nostos Creative Studio will wait for all items to be in stock before dispatching the order.
7. Acceptance
By accessing our site and placing an order, you have willingly accepted the terms of this Shipping Policy.
8. Contact Information
If you have any questions or comments, please reach us via the following contacts:
Email: info@nostoscreativestudio.nl
Tel: +31 6 46152564
