NOSTOS - Frequently Asked Questions
General Questions
What kind of products do you offer?
We offer a variety of pressed and dried flower creations, including frames. Each piece is designed to preserve nature's beauty and the memories associated with flowers.
How long do your preserved flowers last?
Our pressed and dried flower pieces are designed to last for years when cared for properly. While natural fading may occur over time, following our care instructions will help preserve their beauty for as long as possible.
How do I care for my NOSTOS art pieces?
To preserve the beauty and longevity of your NOSTOS piece, please follow these care instructions:
Unpack with care – Gently remove your piece from the packaging upon arrival.
Handle with care – Your artwork is delicate, so handle it gently to avoid damage.
Dust regularly – Use a soft microfiber cloth to remove dust and keep the glass clean.
Use glass cleaner – For deeper cleaning, lightly spray glass cleaner onto a cloth (not directly on the piece) and wipe gently.
Avoid direct sunlight – To prevent fading, keep your piece away from prolonged exposure to direct sunlight.
Avoid extreme temperatures – Keep your artwork in a stable environment, away from heat sources or extreme cold.
Keep in a dry environment – Avoid placing your piece in humid areas, such as bathrooms, to prevent moisture damage.
Do not remove the back of the frame – The artwork is carefully sealed to protect the pressed flowers. Removing the back may damage the piece.
By following these steps, you can ensure your NOSTOS piece remains a timeless treasure. Let us know if you have any questions!
Shipping
Do you offer international shipping?
Yes, we offer international shipping to various locations in the EU. Please check our shipping page or contact us for more information on delivery options to your country.
How long will my order take to arrive?
Delivery times vary depending on your location. Please refer to the shipping information at checkout for an estimated delivery time. For international shipments, it may take a little longer due to customs clearance.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email, which you can use to track your package.
Payment, Return, and Refund Policy
What is your return policy?
We offer a 14-day return policy. If you are not satisfied with your purchase, you can return it within 14 days of receiving your order. Products must be unused, in their original condition, and in their original packaging. Custom and personalized items cannot be returned unless they arrive damaged or defective.
How do I return a product?
To return a product, please contact us via our contact page with your order details. We will provide you with instructions and a return shipping label. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Can I exchange my product instead of returning it?
We currently do not offer exchanges. If you'd like a different item, you will need to return the original purchase and place a new order.
How will I receive my refund?
Once we receive and inspect your returned item, we will issue a refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.
What if my product is damaged or defective?
If your product arrives damaged or defective, please contact us immediately with photos of the damage. We will either offer a full refund or send a replacement at no additional cost.
Can I return a personalized or custom item?
Custom and personalized items are final sale and cannot be returned unless they are damaged or defective. If there is an issue with your personalized order, please contact us, and we will resolve the matter.
What if I received the wrong item?
If you received the wrong item, please contact us right away, and we will arrange for the correct item to be sent to you, covering any return shipping fees.
What payment methods do you accept?
We currently accept the following payment methods:
iDEAL (available for customers in the Netherlands)
Credit Cards (Visa, MasterCard, American Express)
Personalization
Can I personalize my NOSTOS piece?
At the moment, we do not offer personalized items directly through our website. However, if you have a specific idea in mind, please contact us, and we will be happy to discuss your request and see what we can do to create a special piece just for you.
Collaboration
Can I collaborate with NOSTOS?
We love collaborating with other brands, artists, and creatives who share our values of sustainability, nature, and meaningful craftsmanship. If you’re interested in a collaboration, please reach out to us via our contact page, and we’ll explore potential opportunities together!
What kind of collaborations do you accept?
We are open to various types of collaborations, including product partnerships, events, and creative projects. If you have an idea or proposal in mind, we’d be happy to hear it!
How do I pitch a collaboration idea to NOSTOS?
If you have a collaboration idea or would like to work with us, please send an email to info@nostocreativestudios.nl , outlining your concept, and we'll get back to you.
Visiting the Store
Do you have a physical store I can visit?
Currently, we operate online and do not have a physical store. However, we may offer pop-up events or collaborations in the future. Please follow us on social media or sign up for our newsletter for updates on any in-person events or exhibitions.
Can I view NOSTOS products in person?
Although we do not have a physical storefront, our creations are available for viewing and purchase online. If you'd like to see any of our products up close, we encourage you to contact us for further details or to arrange a private viewing at one of our events or exhibitions.
We’d Love to Hear From You
If you have any questions, please let us know!
email: info@nostoscreativestudio.nl
